The following privacy notice explains the ways in which this site collects, uses, shares, secures and protects your personal data. We are responsible for keeping any personal data you share with us safe and secure.

Who can I contact if I wish to exercise my rights or have any queries about this policy?

The Penpoll website and all printed media relating to it are owned, managed and produced by Sarah-Jane Muir.

If you wish to exercise any of the rights outlined below, wish to object to our use of your personal information, or simply wish to get in touch regarding this privacy policy, please contact Sarah-Jane via your preferred contact method:

Sarah-Jane Muir, Angel Farm, Monks Alley, Binfield, Berkshire, RG42 5PA
01344 455539 | 07976 350813

What information do we collect from users?

When contacting us to make a booking or to make an enquiry, we will collect and store any information you supply in relation to your query. This may include your name, address, telephone number, e-mail address, date of birth, payment details, information about you and/or members of your party and any other information you supply that may be relevant to us meeting your specific needs.

We also collect and store usage information using cookies. Please click on the banner to read our cookie policy.

How might we use information provided by you?

The information you provide may be used in a variety of ways, including enabling us to provide your booking, for statistical purposes when evaluating our services and to manage and respond to your customer service queries relating to your booking.

Who will we share your information with?

If required to do so at the request of a law enforcement or taxation agency, we may disclose your information and personal data without your permission in order to comply with the law. We may also disclose your personal data as necessary in connection with any legal proceedings or prospective legal proceedings or in order to establish, exercise or defend our legal rights.

Updating your personal details

If you would like to update your personal details or discuss what we have on file, please send an email to info@penpoll.com or write to Sarah-Jane Muir at Angel Farm, Monks Alley, Binfield, Berkshire, RG42 5PA. You can also telephone Sarah-Jane on 01344 455539 or 07976 350813.

How long will we store your data?

We have guidelines in place determined by both legal and operational considerations for how long you store personal data associated with your enquiry or booking. We reserve the right to store your data to fulfil our legal obligations such as for tax purposes.

Your legal rights

1. Right to access: the right to request copies of the information we have stored.

2. Right to modify: the right to request that we correct or update the personal data we have stored.

3. Right to be forgotten: the right to request that we delete the personal data we have stored.

4. Right to restrict: the right to request that we stop processing your personal data, where we are required by law to do so.

5. Right to object: the right to contest our use of your data, even when done solely in our legitimate interests.

6. Right to data portability: the right to request and receive a portable copy of the personal data we hold about you, where we are required by law to do so.

You will not be charged for exercising any of these rights, unless your request is found to be unreasonable or excessive. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will inform you of the reasons for our refusal in writing.

Linked websites

This website contains links to other websites. Our privacy policy only applies to the pages hosted on www.penpoll.com and it is your responsibility to read the privacy policies of any 3rd party websites visited via links on the Penpoll website.

How and when is this privacy policy updated?

We reserve the right to update this policy at any time in order to comply with the latest privacy laws. This privacy policy is subject to change in future. If any significant changes occur, this will be made clear on our website and via email to anyone whose personal data we store. This policy was last updated on the 19th of August 2019.

By using this website, you accept our use of essential cookies. If you do not accept the use of cookies on this site, please disable them via your browser or do not use the site.

What are cookies and how are they used on this website?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Forms-related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.